Keystone Law

Keystone Law is an award-winning UK Top 100 law firm with extensive experience in advising individuals and businesses in the beauty and aesthetic sector on a wide range of matters including compensation claims, handling patient complaints, inquests, advice and representation when regulatory issues are raised by professional bodies, online defamation, risk management, compliance, and CQC inspections.

Our team can assist you with all matters affecting your profession or business, including:

• Subject Access Requests – How to handle disclosure of records or statements
• Managing patient complaints and reducing risk of escalation
• Selecting appropriate insurance
• Reporting incidents to insurers
• Managing risk and defending insurance claims
• Dealing with investigations by regulatory bodies
• Preparing for and attending Inquests

In order to reduce the risk of complaint escalation and the need to defend yourself, your team, or your business in front of a professional body – which could result in the closure of the business, significant fines, or prosecution – we are delighted to offer members of Safety in Beauty a fixed-fee complaint handling service. For just £300pcm we will take the stress away from you by completing a preliminary investigation and responding to the complaint, assuming a maximum of up to 10 complaints per annum. If there are fewer than 10 complaints, we will rebate 15% of the annual amount. In the event of more than 10 complaints, we will also agree a discounted hourly rate for the 11th or every subsequent complaint.

For further information and full terms, please complete the enquiry form below

Enquiry Form

Matthew Trinder

No business ever likes to receive a complaint but if handled incorrectly, things can quickly escalate especially within the beauty and aesthetics sector. In addition to the emotional cost and business interruption, some insurers will increase premiums or refuse renewals altogether, for those with blemished claims histories.

Matthew Trinder is a highly experienced lawyer with a focus on private medmal insurance and independent healthcare including cosmetic/aesthetic medicine and dentistry. He robustly defends compensation claims, but also advises on healthcare law, complaints and regulatory law.

Andrea James

When complaints are escalated to the highest level, Andrea James is widely regarded as a leading expert in professional discipline and the regulatory law which governs the beauty and aesthetics sector.

She defends professionals at fitness to practise proceedings before regulatory bodies, where her experience includes successfully defending aesthetic practitioners offering services such as teeth whitening, cosmetic injectables, laser treatments and surgical interventions before the General Medical Council, General Dental Council and Health & Care Professions Council.

Andrea also represents providers and individual professionals in connection with a wide range of non-disciplinary matters ranging from Inquests, Care Quality Commission registration and enforcement action and Public Inquiries to MHRA compliance and investigations.

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